In Dealership Training

INTRODUCTION
First impressions are essential. This segment concentrates on the proper introduction to the Financial Services office.

ORGANIZATION
The Financial Services office must be organized to be effective. We concentrate on simplicity.
*   PerformanceTrack® -- a proprietary accountability system.
*  Assembly of an FYI book for all rates and premiums.
*  Use of a delivery log for scheduling.

AFTERSELL
To control chargebacks, offering several products using a menu must be a priority. Balanced selling is the only way to increase profits. We concentrate on menu presentation techniques and closing.

INTERNAL RELATIONSHIPS
The Business office must maintain a positive relationship with the administrative, sales and service staff. Communication is key. All departments must work for the common goal which is increased customer satisfaction and profits.

LENDER  RELATIONSHIPS
We concentrate on establishing a relationship with a primary lender. This results in a higher number of credit application approvals.

CREDIT UNION AND BANK CONVERSIONS
Conversions from credit unions and banks can be done if approached in the right manner. Rate is not always the most important issue.

INSTANT DELIVERIES
This segment will show you how to make this an exciting time for your customers; how to reduce your cancellations and increase your front and back end gross; and, the legal documents necessary to protect the dealership.

CREDIT APPLICATIONS
Credit applications make the difference in getting approval on marginal deals. We will discuss how to fill them out correctly and how to discuss sensitive information with your customers so you can deliver more cars.

CREDIT REPORTS
Here we concentrate on analyzing credit reports and how to use credit reports to get applications approved.

LEASING
Proper documentation will insure quick payment on leasing agreements.

INTERNET/PHONE
All customers will buy products if you present them. We will show you how to handle these situations.

CSI
How to increase your CSI scores while your customer is taking delivery of their new car.

COMPLIANCE
Make sure that you and your process are up to date with the current laws and regulations.